Frequently Asked Questions
Still Have a Question? and What This Page Covers.
Asked most often
How do I set a session time limit?
Go to your account settings, find the responsible gaming section, and choose the session timer option. This caps the amount of time you spend, not the money—so the clock stops you, not your balance. You set the duration in minutes.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and Boost and Touch ’n Go follow it.
How long do withdrawals take?
Withdrawals are processed within 24 hours on business days. Once the platform releases the funds, the time to reach you depends on your chosen channel—e-wallets are typically instant, bank transfers may take one working day.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Boost and Touch ’n Go are covered by one figure.
How fast is a withdrawal?
Between five and fifteen minutes on Boost and Touch ’n Go, and inside one working day on a bank transfer.
Are balances and bets shown in ringgit?
Yes, everything on the site displays in Malaysian ringgit (RM). Your balance, bet amounts, and any winnings are all shown in RM. There is no option to switch to another currency.
Still Have a Question?
If you do not see your question here, the live chat team is the fastest way to get an answer. They are available around the clock and can handle requests in English or Bahasa Malaysia. You can also send a message through the contact form in the lobby. Replies typically arrive within a few hours during business days. Before you write, check your account settings—many answers are already there.
What This Page Covers
This page answers the questions players ask most often about using the platform. It covers deposits, withdrawals, account verification, supported payment channels, mobile access, session limits, the one-account rule, and currency display. The answers are kept short and direct so you can find what you need and get back to playing. Each response focuses on the key point first, with details following only where necessary.
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